Hyatt Zilara Cancun (Adults Only), Cancun - Reviews, Room Options & Prices 2025

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Key details

About the Hotel

Blvd. Kukulcan Km 11.5, Cancun, Mexico, 77500

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

King Suite Ocean View Swim Up

Max:

2 persons

79 m²

Bed options:

1 King-size bed

Shower

Balcony

room details

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Junior King Suite

Max:

2 persons

61 m²

Bed options:

1 King-size bed

Shower

Balcony

room details

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Junior Suite Double Bed

Max:

4 persons

61 m²

Bed options:

2 Double beds

Sea view

Shower

Balcony

room details

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Getting around

A guide to all available transportation options

City Centre

Cancun 10.3 km

Airports

Cancun (CUN) 21.3 km

Isla Mujeres (ISJ) 28.0 km

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Free Wi-Fi

Free Wi-Fi in public areas

Parking

Off-site car park

24-hour services

24-hour reception

Babysitting

General

Non-smoking rooms
Free Wi-Fi in public areas
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Adults only
Luggage storage
Private beach
Lift
Currency exchange
ATM/Cash machine
Barber shop
Coffee shop

Sports & Fitness

Fitness centre
Tennis court
Golf course
Billiard tables
Darts
Table tennis
Yoga class
Sports trainer
Aerobics

Services

Paid airport shuttle
Valet parking
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Dinner
Packed lunches
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Game room

Spa & Leisure

Outdoor swimming pool
Beach access
Live entertainment
Sun terrace
Leisure/ TV room
Spa & wellness centre
Sauna
Jacuzzi
Beauty treatment
Massage

Room features

Air conditioning
Heating
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries
Bathroom telephone

Media

Flat-screen TV
Direct dial telephone
CD player
AM/FM alarm clock

Room decor

Curtains

Location

Blvd. Kukulcan Km 11.5, Cancun, Mexico, 77500

Map view

street view

Blvd. Kukulcan Km 11.5, Cancun, Mexico, 77500

City landmarks

Mall

La Isla Shopping Village

1.3 km

Blvd. Kukulcan Km 9

Cancun Convention Center

1.3 km

Blvd. Kukulcan Km 12

Yamil Lu'um Archeological Site

1.1 km

Punta Nizuc - Cancun 1835

Scorpion's Temple ruins

1.1 km

Aquarium

Interactive Aquarium

1.4 km

Museum

Cancun Wax Museum

1.2 km

Night club

Coco Bongo

2.0 km

CancunMexico

Avenida Kukulkan

2.1 km

Beach

Chac Mool Beach

960 m

Night club

The City Nightclub

1.8 km

Chetumal Km 36. 5

Water Park at The Grand

630 m

Night club

Palazzo

2.0 km

Shopping Area

Fashion Harbour

1.4 km

Museum

Museo Subacuatico de Arte

2.1 km

Beach

Playa Marlin

2.1 km

Mall

Luxury Avenue

2.3 km

Blvd. Kukulcan km 12.5

Museo Sensorial del Tequila

2.1 km

Park

arte Garden

1.3 km

Mall

La Madonna

1.3 km

Beach

Playa Forum

2.0 km

Paseo Kukulcan km. 9.5 Zona Hotelera

Forum By The Sea

1.8 km

Night club

Daddy'O

1.8 km

Beach

Mandala Beach Club

1.9 km

Night club

Mandala Nightclub

1.9 km

Punta Nizuc - Cancún 210

Playa Lagarto

1.8 km

Blvd. Kukulcan 13

Marlin Beach

2.0 km

Gallery

Galeria Balance Cancun

2.1 km

Nearby

Blvd. Kukulcan Km 4 Hotel Zone

Museo de Arte Popular Mexicano

210 m

Shopping Area

Flamingo Mall

280 m

Blvd. Kukulcan

Parque Ventura Cancun

210 m

Restaurants

Bubba Gump Shrimp Co

120 m

Flamingo Mall Boulevard Kukulcán km 11.5

Lorenzillo's

230 m

Blvd. Kukulcan km 10.5 Zona Hotelera

Maria Marie Restaurant

60 m

Kukulkan Km 11.5 Hotel Zone The Royal

Asiana

120 m

Avenida Kukulkan Km 11.5

Doble B cancun

210 m

Zona Hotelera Km 12. 6 Blvd Kukulkán

Hong Kong

210 m

Blvd Kukulkan Km 9

Varenna

210 m

Blvd Kukulcan Km 12.5

Bungee Bar

210 m

Blvd. Kukulcan

La Mesa del Pescador

210 m

Boulevard Kukulcan Km 13

Come'n Eat

210 m

Blvd Kukulcan km 12.5

Limoncello

290 m

Blvd Kukulcan Km 10.5 Hotels Zone

Reviews and Ratings

Feedback from previous guests about their experience.

82%

enjoyed the hotel and would happily stay again

8.2/10

Great

Rooms

8.8

Location

8.2

Service

9.2

Dining

8.4

Liam

United Kingdom, January 2025

6.2/10

My stay at Hyatt Zilara Cancun for our honeymoon was a nice experience, marked by stunning views and really good service. The food and drink options were good across various restaurants. However, I did face some issues with room repairs and lack of communication from the front desk which somewhat hindered the overall experience.

Rooms

10.0

The room was stunning and spacious, equipped with a hot tub and a comfortable bed. It was always very clean and offered beautiful ocean views from the balcony.

Service

8.0

The service was attentive and friendly, with staff members like Carlos, Karen, and Daniel ensuring we felt well taken care of. Unfortunately, I experienced some confusion with the reception about my booking, which needed better management.

Location

8.0

The beach access was fantastic, and the aesthetics of the resort provided a luxurious atmosphere. However, there was a movie being filmed which limited access to some areas, affecting my experience.

Dining

9.0

The food was excellent across all meals, particularly the vanilla soufflé at Maria Marie, which was heavenly. I did observe some delays at the Spice buffet during peak times, which could improve.

Facilities

8.0

The facilities included numerous pools and cabanas, all well-maintained. I enjoyed the spa services, but I would appreciate clearer communication regarding reservations and facility usage.

Nigel

United Kingdom, December 2024

6.0/10

I had an very nice stay at Hyatt Zilara Cancun! The staff was attentive and friendly, making my vacation feel special. The beach and pool areas were pristine, and the food was mostly delicious, particularly at Pelicano's and Maria Marie. However, I experienced some minor issues like slow room service and the jets in the tub not working properly, which affected the experience slightly.

Rooms

9.0

My oceanfront room offered amazing views, and I loved the cleanliness and amenities. However, the hot tub wasn't in the best shape.

Service

10.0

The service was excellent from start to finish. The staff was friendly, remembered my drink preferences, and went out of their way to ensure I had a great time.

Location

9.0

The resort's location was fantastic, right on the beach with quick access to central Cancun for shopping and excursions. The ambiance was relaxing with the sound of the ocean.

Dining

8.0

Dining was a highlight, with standout options like Pelicano's serving amazing Shrimp ceviche and delicious dinners at Maria Marie. Some restaurants could've offered more variety, but overall the food was great.

Facilities

7.0

The facilities were well-maintained, with a nice spa and good pool areas. However, room service could take a bit longer than expected.

Grace

United Kingdom, November 2024

6.6/10

My stay at Hyatt Zilara Cancun was largely fantastic, with stunning views, attentive staff, and relaxing amenities. The service was great, making me feel like royalty, though I did run into some food service issues that marred the dining experience a bit. Overall, I enjoyed my time but felt there was room for improvement in some areas.

Rooms

10.0

The Junior King Suite with Ocean View was cozy, clean, and spacious, just like I had envisioned. I was impressed by how pristine everything was throughout my stay.

Service

10.0

The staff were exceptionally accommodating and very kind. They consistently went above and beyond to ensure I had a great experience, always greeting me with warmth.

Location

8.0

The resort is in a prime spot with easy access to local shops and bars. The layout is well-maintained, though some pool bar access could be improved.

Dining

8.0

While the food options at Asiana and Chef's Plate were excellent, I found some dishes lacked flavor consistency. Variety could be improved for longer stays.

Facilities

8.0

The facilities were impressive, with a beautiful pool area and fun activities like painting and ceramica. However, some cabanas were reserved for an extra fee, which felt a bit off given the cost of the stay.

Sawyer

United Kingdom, November 2024

5.8/10

My stay at Hyatt Zilara Cancun was mostly great, though I did have a few hiccups. The ambiance and staff were fantastic, making me feel pampered, especially during my spa visit. On the downside, I experienced a frustrating incident with my reservations that took a lot of time to resolve, affecting my overall enjoyment.

Rooms

8.0

The Junior King Suite was spacious and boasted an very nice view of the ocean. It was comfortable, and I particularly loved the hammock on the balcony. However, there were issues with humidity and a bit of noise from nearby deliveries.

Service

8.0

The staff was quite attentive and friendly, always checking on me to ensure my needs were met. I appreciated the levels of service, though I felt a bit of pressure regarding tipping for regular service.

Location

8.0

The hotel's location along the beautiful beach was stunning, although the ocean conditions could be rough, making swimming less appealing. I loved lounging by the pool with excellent drink service and comfy cabanas, though I did notice some areas by the pool had a strange smell.

Dining

8.0

I found the dining options impressive, especially the variety at the buffet restaurant with fresh, made-to-order options. Although I enjoyed most meals, there were times when service could be more prompt, which was a bit frustrating.

Facilities

7.0

The facilities were quite good, offering a range of activities and services like room service and a well-stocked gym. The amazing entertainment team also added to the experience, yet I had a disappointing experience with the spa which took too long to resolve a booking issue.

Frank

United Kingdom, October 2024

5.2/10

I had an lovely time at Hyatt Zilara Cancun! The service here is extraordinary, and the location right on the beach is unbeatable. While there were some areas needing improvement, like the ongoing construction noise, the attentive staff and quality dining made up for it. I really appreciated the wide variety of food options, even though not all of them were stellar. All in all, I walked away feeling pampered and eager to return.

Rooms

7.0

My room was decent but showed some wear and tear. The air conditioning struggled a bit, and I noticed some quirks, like a hot tub that took up too much space. But housekeeping was great about providing towels and keeping things clean.

Service

10.0

The staff was genuinely friendly and attentive, especially at the pool and restaurants. They made me feel welcome from the moment I arrived and were always keen to provide extra drinks or assist with my needs.

Location

8.0

The beachfront location is stunning and convenient, with quick access to the pool and ocean. The vibe is relaxed, which I loved, but the construction work did detract a bit from the overall experience.

Dining

9.0

Dining options were solid with standout restaurants like Maria Marie and Pelicanos. However, I found some dishes at Asiana underwhelming. But overall, the food quality was impressive enough to keep me satisfied.

Facilities

7.0

The hotel facilities were well-maintained, though the ongoing construction did put a damper on things. I enjoyed the spa and pool, but some areas seemed like they needed updates.